Withdrawal & Refund Policy

Withdraw funds from your account will require you to fill, sign scan and send to the company a duly signed withdrawal form and all requested documents. We will not commence the withdrawal process without it.

All withdrawals will be processed within 24 hours upon their approval and if so approved then the funds will be returned to the bank account/credit card/other source of payment from which the funds were originated, including a cryptocurrencies wallet.

We reserve the right to decline any application to withdrawals including, but without limitation, due to the following reasons: we suspect the transaction is fraudulent, your account is under investigation, the application to withdraw is of a bonus whose terms have not been met and/or there are not enough funds available in your account. We also reserve our right to refuse applications to withdraw and/or to suspend to terminate your account due to non-compliance with our AML requirements or any KYC matters.

THE BONUS PROGRAM – SCOPE

Bonus Program is available to all of the Finexarena’s clients who have fulfilled the criteria for this Program as set out in paragraph 3 below.

The promotional period for this Program shall run from August 2018 onwards or until further notice.

For a Client to be able to participate in this Program, you must have opened a trading account with the Company as per our Account Opening Agreement and have reached the legal age of 18.

Once a client accepts a Bonus, the client is committing to the following terms conditions:

Should the client agree to accepting a Bonus of up to 25%, the client hereby declares that he/she shall NOT be eligible to withdraw any funds from the account for a period of three months, starting from the day of receiving the Bonus to the client’s account. Once the period of three months have passed, the client is henceforward allowed to withdraw all funds from his/her account, including the Bonus in whole.

Should the client agree to accepting a Bonus of up to 50%, the client hereby declares that he/she shall NOT be eligible to withdraw any funds from the account for a period of six months, starting from the day of receiving the Bonus to the client’s account. Once the period of six months have passed, the client is henceforward allowed to withdraw all funds from his/her account, including the Bonus in whole.

Should the client agree to accepting a Bonus of up to 100%, the client hereby declares that he/she shall NOT be eligible to withdraw any funds from the account for a period of twelve months, starting from the day of receiving the Bonus to the client’s account. Once the period of twelve months have passed, the client is henceforward allowed to withdraw all funds from his/her account, including the Bonus in whole.

The above-stated terms will apply to any subsequent Bonuses accepted by the client and will commence on the day the last Bonus was accepted.

The exceptions to the above-stated terms are as follows:

Clients with a GOLD Account (Personal Investment of 10,000 EUR – 50,000 EUR or the equivalent in USD or Cryptocurrency) are eligible for one monthly withdrawal of 10% of the monthly profits,until the above-stated conditions are met.

Clients with a PLATINUM Account (Personal Investment of over 50,000 EUR, or the equivalent in USD or Cryptocurrency) are eligible for a single monthly withdrawal of 20% of the monthly profits, until the above-stated conditions are met.

Clients with a VIP Account (Personal Investment of 250,000 EUR, or the equivalent in USD or Cryptocurrency) are eligible for a withdrawal of 50% of the monthly profits, until the above-stated conditions are met.


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